INSIDE SALES SUPPORT — *POSITION FILLED*
“Creating Quality Automation Solutions Through Innovation and Service” is what we are at Kahler Automation. We seek dependable, hardworking candidates who are not only looking for a job, but a career with our progressive team. For additional information on this position, call (507) 235-6648. Send resume and cover letter to: Kahler Automation, c/o Human Resources, 808 Timberlake Road, Fairmont, MN 56031 or e-mail to HR@kahlerautomation.com.
Summary: Places direct customer orders, provides follow-up, and expedites orders. Works directly with Territory Sales Managers, Project Coordinators and operations to ensure all customer orders are processed in a timely manner.
Essential Duties and Responsibilities:
First point of contact for sales/parts phone calls from customers and if necessary redirect calls to the appropriate company personnel.
Create sales orders from information collected by Territory Sales Managers, Project Coordinators and customer P.O. Tracks and expedites customer orders through production.
Ensure all orders are entered completely, thoroughly and in a timely manner (i.e. billing, shipping, line items, etc.).
Builds, develops, and maintains successful relationships with customers, Territory Sales Managers and Project Coordinators.
Work directly with customers to ensure satisfaction on every order placed (i.e. ship dates, invoices, order tracking).
Communicate with customers on orders. This can be a letter via the post office or email, fax or verbal.
Help assist with RMA/RMR paperwork to ensure all orders are entered, followed through with and billed correctly.
Scans customer purchase orders, signed quotes and agreements into project folder in a timely manner.
Assist with sales efforts, promotions and customer relations.
Assist with the support of the VP of Sales to ensure all customer’s needs are taken care of and all proposals are submitted on time.
Assist the Inside Sales Coordinator Team Leader with the organization and facilitation of weekly sales meeting including prepare presentations
Assists in the creation of proposals and quotes for customers, follows through with purchase agreement for large jobs.
Assist Project Coordinators, Territory Sales Mangers in collecting correct information for new orders. Information such as bill to, ship to, correct sales tax rate or an exemption certificate and a contact name at the site.
Assist Territory Sales Managers and Project Coordinators in sales efforts and construct agreements to purchase products and/or services.
Assist as necessary with contracts, purchase agreements, down payments and monthly billing on contracts.
Education/Experience: Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.