“Creating Quality Automation Solutions Through Innovation and Service” is what we are at Kahler Automation. We seek dependable, hardworking candidates who are not only looking for a job, but a career with our progressive team. For additional information on this position, call (507) 235-6648. Send resume and cover letter to: Kahler Automation, c/o Human Resources, 808 Timberlake Road, Fairmont, MN 56031 or e-mail to HR@kahlerautomation.com.
Summary: This technical, full-time position involves the precise management of internal and external service staff to ensure Kahler customers receive best-in-class support. To accomplish this, the creation of a strategic business plan as it pertains to service is required annually to ensure alignment with company-wide initiatives. Full-time position based in Fairmont, MN.
Develop an understanding of service team’s obligations as it relates to customers, review against current procedures and policies, and look for opportunities to improve customer and employee experience.
Direct team activities, establishing task priorities, scheduling and tracking work assignments, and providing guidance while ensuring optimum use of team/resources.
Ensure team has proper skill sets to provide necessary field and phone support to maintain Kahler’s best-in-class service.
Develop and implement technical project management tools such as plans, schedules of human resources, and travel logistics.
Manage the service labor, travel, and parts billing and service-related support products/items. Ensure that customers are aware of billing obligations, allowing them to make informed decision.
Be a source of knowledge for the team as they work through challenging problem-solving activities.
Analyze and resolve work problems, and assist workers in solving work problems. Handle major incidents that cannot be resolved by staff.
Responsible for courteous, efficient response at all times; includes verbal and written communication with customers and staff.
Oversee customer requests to return products for credit, service, and warranty reimbursement.
When appropriate, explain proposed solutions to customers, management, or other interested parties through written proposals and oral presentations.
Utilize and enforce the usage and application of ERP and CRM software solutions, ensuring proper documentation of customer cases, allowing for best-in-class support from all appropriate areas of the business.
Key Position Requirements:
Technical skills are a must including a familiarity with basic electrical logic. Experience with industrial equipment including pumps, liquid and dry product transfer equipment, and electrical panels, as well as an understanding of control software, is desired.
Ideal candidate will possess leadership skills and the desire to continue to learn while leading team to best-in-class work.
Computer, PLC, and/or electrical experiences and education are highly desired.
Proven ability to provide expertise, direction and knowledge to employees. Obtain buy-in of team on policies and procedures and hold team accountable to these practices.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to effectively and clearly write reports, business correspondence, and communicate both in written and verbal form.
Able to manage multiple priorities through organization and effective follow-through skills.
Ability to apply common-sense understanding to carry out instructions furnished in written, oral, or diagram form.
Training or job site visits may be required with overnight stays. Travel is estimated to be around 5% of the time but may seasonally exceed this. Travel may be by automobile and airplane.
Must have a valid Driver’s License.