SERVICE SUPERVISOR

“Creating Quality Automation Solutions Through Innovation and Service” is what we are at Kahler Automation. We seek dependable, hardworking candidates who are not only looking for a job, but a career with our progressive team. For additional information on this position, call (507) 235-6648. Send resume and cover letter to: Kahler Automation, c/o Human Resources, 808 Timberlake Road, Fairmont, MN 56031 or e-mail to HR@kahlerautomation.com.

Summary:  This technical, full-time position involves the precise management of internal and external service staff to ensure Kahler customers receive best-in-class support. To accomplish this, the creation of a strategic business plan as it pertains to service is required annually to ensure alignment with company-wide initiatives. Full-time position based in Fairmont, MN.

Core Responsibilities:

  • Develop an understanding of service team’s obligations as it relates to customers, review against current procedures and policies, and look for opportunities to improve customer and employee experience.

  • Direct team activities, establishing task priorities, scheduling and tracking work assignments, and providing guidance while ensuring optimum use of team/resources. 

  • Ensure team has proper skill sets to provide necessary field and phone support to maintain Kahler’s best-in-class service.

  • Develop and implement technical project management tools such as plans, schedules of human resources, and travel logistics.

  • Manage the service labor, travel, and parts billing and service-related support products/items.  Ensure that customers are aware of billing obligations, allowing them to make informed decision.

  • Be a source of knowledge for the team as they work through challenging problem-solving activities.

  • Analyze and resolve work problems, and assist workers in solving work problems. Handle major incidents that cannot be resolved by staff.

  • Responsible for courteous, efficient response at all times; includes verbal and written communication with customers and staff.

  • Oversee customer requests to return products for credit, service, and warranty reimbursement. 

  • When appropriate, explain proposed solutions to customers, management, or other interested parties through written proposals and oral presentations. 

  • Utilize and enforce the usage and application of ERP and CRM software solutions, ensuring proper documentation of customer cases, allowing for best-in-class support from all appropriate areas of the business.

Key Position Requirements:

  • Technical skills are a must including a familiarity with basic electrical logic. Experience with industrial equipment including pumps, liquid and dry product transfer equipment, and electrical panels, as well as an understanding of control software, is desired.

  • Ideal candidate will possess leadership skills and the desire to continue to learn while leading team to best-in-class work. 

  • Computer, PLC, and/or electrical experiences and education are highly desired.

  • Proven ability to provide expertise, direction and knowledge to employees. Obtain buy-in of team on policies and procedures and hold team accountable to these practices.

  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 

  • Ability to effectively and clearly write reports, business correspondence, and communicate both in written and verbal form.

  • Able to manage multiple priorities through organization and effective follow-through skills.

  • Ability to apply common-sense understanding to carry out instructions furnished in written, oral, or diagram form.

  • Training or job site visits may be required with overnight stays. Travel is estimated to be around 5% of the time but may seasonally exceed this. Travel may be by automobile and airplane.

  • Must have a valid Driver’s License.