Technical Support

 
Our quality technical support staff is just a phone call away

Our quality technical support staff is just a phone call away

Kahler Automation prides itself on top-notch customer service. After the sale, after the start-up, our quality Technical Support staff is just a phone call away — (507) 235-6648 — ready to assist you with any problems that may arise. 

Tech Support assists customers over the phone to remotely diagnose hardware and software issues, and guide them to a resolution as quickly as possible. Although very complicated concerns may take longer, statistics show most support calls are resolved within 15 minutes.

Our support team understands the unique application environment for each customer, and has experience with wireless systems (serial and ethernet), fiber optics, ethernet I/O, Controlnet, Devicenet, MODBUS/RTU, MODBUS/TCP, and more.

The tech support staff works closely with our programmershardware developers and production floor to test new products and systems, and consult with field technicians and project coordinators, staying current with and improving the Kahler knowledge base.

SUPPORT LINKS & DOCUMENTS

Team Viewer (remote access for techs)

Seasonal Maintenance Guide (PDF)